Please contact us if your item has not been delivered within 3 working days within the US, or 6 working days for the rest of the world and we will see into it. Please include your order ID and tracking number in your message to us.
Returns & Replacements
In the unlikely event that you receive the wrong product or shipment does not meet your expectations, simply notify us so we can arrange and exchange. This will be processed as soon as we have received and checked the incorrect product. Due to the nature of the business, Once your order has left our facility you will not qualify for any refund or return. So please bear in mind that all sales are FINAL. You have from the time of purchase to the time of dispatch to cancel or amend your order. A 10% surcharge will apply to any cancellation.
When making a purchase on our site the transaction might be international. As some credit and debit cards are set up for domestic use only, this may result in the payment being declined or charged back. To rectify this issue, We have amended a lot of payment options.
Tracking your order
You can simply track your order from our website directly and get the relevant tracking information or log in to your preferred courier website and track shipment, view your order status, You will also receive an email, once your package is shipped, detailing the tracking info (if optional). If you need any assistance feel free to contact us
. If you don’t receive an email following the order process, please check your Junk Mail folder.
Our Delivery Options Available
Priority Shipping with EMS, USPS, UPS , FedEx, TNT. Signed For 1st Class Delivery and fully track-able. No signature required upon collection.
Guaranteed Delivery (tracked orders only)
If by any chance, your order hasn’t arrived within 3 business days, you’ll qualify for a free reship (tracked orders only). However, if the product has been confiscated by customs, We will offer a reship as we thrive to send all orders 100% discreet.Please note that we DO NOT offer a reship service to Norway, Sweden, Finland or Kuwait– Due to the higher proportion of customs confiscations, you order from these countries at your own risk.
We do offer interstate and world wide shipping which is very SAFE-RELIABLE-DISCREET and We give a guarantee that your order will make it through the customs of your country.
NB: For complicated products restricted as per individual state laws.
- Double Vacuum Seal and Stealth Package on all orders so it can’t be scent detected by canine (dogs) or electronic sniffers,
- If your shipment does not arrive we can provide you with proof of shipment and you are compensated but will give no refunds unless it is our error.
- Stuff is professionally wrapped into an oily plastic, no smell, no x-ray penetration and cannot be detected even with the ION scanner. then packaged into a PlayStation or X-box carton so the buyer receives stuff as though receiving a newly ordered game.
- We do also send customized packages (diplomatic sealed ) which evade all custom checks. To avoid crushing, items will come in small packages. Many concentrates such as hash and amber glass can be mailed via a flat envelope. This Envelope will be shipped via mail.
- We must be alerted within 24 hours from the delivery time, if anything is missing from the order, or if a product is defective. We cannot accept any notifications after 24 hours